Technical Architecture

The CarePlanner application runs on Amazon Web Services – the dominant cloud service platform in the modern world.

Every web-based solution needs to be hosted somewhere, so at CarePlanner we have chosen the very best platform to support our growing customer base.

Being cloud-based, CarePlanner is updated behind the scenes by our team of developers continuously. But as a user, you will never have to apply an update. Each time you log in online, you access the latest version of CarePlanner with the latest performance and security enhancements already present.


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Reliability, Backups and Encryption

CarePlanner uses a distributed infrastructure that does not have a single point of failure, with each node located within Australia.

Our servers are located in the Amazon Web Services complex and the Google data centre Sydney.

Both our Amazon and Google datacenters are accredited to ISO 27001 standards.


All changes made on a CarePlanner system are instantly replicated between our servers, reducing the possibility of any data loss in the event of server failure. Point-in-time recovery is possible for up to 14 days, meaning that in the event of a serious system error your database can be ‘rolled back’ to a point in time specified in minutes and seconds.

Encrypted, instant-access system backups are retained for 30 days, after which they are archived for a further 150 days.


Security is of central importance to CarePlanner, so all connections are secured with 256-bit banking-grade security. We undertake regular vulnerability/penetration testing to ensure our systems are resilient against malicious attacks.

Internally, the team at CarePlanner are required to undertake routine training and examination for secure information handling. This ensures we keep up to date on all relevant developments in internet security.

Any documents that you upload to the system are immediately encrypted using AES 256-bit encryption. The encryption key is stored outside of the file system, meaning that anyone who somehow managed to gain access to your documents on our servers would have no means of deciphering them.


Once a day, the data in your system’s database and any uploaded documents are encrypted using AES 256-bit encryption and transferred to secure storage in a different data centre.

You can find out more about security of the product here.

Mobile Apps

The CarePlanner apps are natively compiled for Android and iOS to ensure maximum performance, stability and security. Each app is regularly updated to ensure maximum compatibility with the latest mobile devices, whilst remaining backwards compatible with older devices too.

All communication between the app and the CarePlanner servers is conducted via a secure connection.

Administrators also have the option of requiring their staff members to set up a numeric passcode or alphanumeric password when using the device. The app will then prompt a user to enter this code each time it is opened.


All data stored in the CarePlanner app is encrypted at rest, meaning that even if the device was plugged into a computer to analyse its filesystem, personal data would remain unreadable.

If a mobile device were to be mislaid or fall into the wrong hands, a CarePlanner administrator can quickly revoke access for the device. This means that even if someone were to gain access to the mobile app, they would not have the opportunity to extract any sensitive information. Once the app receives the ‘deauthentication’ signal, all data it has stored is deleted.

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