Electronic Medication Management (EMM)

Electronic Medication Management (also known as Electronic Medication Administration Records, or eMAR) directly enable a better standard of care through improved delivery of medication. With EMM, carers receive specific detailed instructions on what medications need to be administered and when.

Each EMM record contains details of medication type, dosage, strength and frequency. When a carer clocks in to a visit, any due medication is displayed, along with route information and the outcome of any previous administrations. Alerts can be triggered in the case of a missed or declined medication.

Responses are tracked, and a response can be made mandatory in order to clock out of an appointment. This response is then fed back to the administrator to know the status of medication delivery in real time.


Detailed requirements for each service user


Never miss a medication delivery


Real time status of medication deliveries


Audit trail of who received what medication and when

Set up Electronic Medication Records for each Client

Each service user can have an unlimited number of Electronic Medication Records. A record contains comprehensive prescription details – including medication name, dosage, strength, frequency and delivery method. Select from predefined lists or customise with new details.

A list of expected responses can be set for each record, giving carers a list of options to record the outcome of the medication delivery – from successful through to rejection and any accompanying information.

    Medication Scheduling and Alerts

    Never miss a medication delivery again. Schedule exactly when each service user needs to receive their medication and how frequently this repeats.

    Medications are fully integrated with carer rotas, so medication details appear as tasks to complete on each appointment within the CarePlanner mobile app.

    Real Time Communications

    Knowing what medication has been delivered, to whom, in real time, provides administrators with assurance that everything is on track.

    Response types are used to record the success or otherwise of medication delivery. Specific response types can be configured to record the exact reason for a range of delivery outcomes – positive or negative.

    If anything changes in a client’s medication schedule – such as changes to dose or frequency – the care worker’s schedule and appointment details are updated in real time. Timely communication of prescription changes prevents dosage mistakes and improves care quality.

    Medication Audit Trail

    A detailed audit trail is kept for all actions recorded in CarePlanner. Administrators can see what alerts were triggered, who administered medications, at what time and what the response was.

    Whether reviewing a service user’s responses to medication delivery over time, or extracting details for a ACQSC Review, CarePlanner puts you in control of the information you need.

    Additional Features

    Travel Payments

    Choose how and when to pay/bill for mileage, at what rate, and based on exact distances and the time travelled.

    Time & Attendance

    Know for certain that a carer has attended an appointment, and receive a warning if they haven't arrived.

    Invoicing and Payroll

    One-click professionally branded invoice production and distribution. Customise timesheets for your staff.

    Rota Scheduling

    Complete your care worker rotas faster than ever before with our intelligent, simple visual rostering system.

    Third Party Integrations

    Full integration with leading accounting systems. Additional integration with other platforms and API connection possible.

    Record Keeping

    Keep track of staff training, service user requirements and day-to-day incidents with CarePlanner's thorough record keeping system.

    Carer Mobile App

    Keep your care staff in the loop with our dedicated mobile app for Android, iPhone and Windows Phone.

    Powerful Reporting

    Report on any aspect of your business, and easily export data to Sage, Sage Payroll or HRM systems.


    Customise colours, permissions, dashboards, alerts – it's easy to make CarePlanner your own.

    Easy & Secure Access

    Login from anywhere. 256-bit, online banking-grade security; accessible to your staff from anywhere on virtually any device.

    e-Medication Management

    Set up detailed medication requirements for each service user. Never miss a medication delivery. Audit trail for all deliveries.
    Can't find what you're looking for? Get in touch to find out more.

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